Field Support Engineer
I provide support through all mediums in this role as a Field Support Engineer – Telephone, Email, Web-ex and On-site visits. It is my responsibility to ensure the daily running of Managed File Transfer (MFT) servers and solutions provided by Hermstedt, Ipswitch, Biscom, JScape and FileCatalyst the company sells on three core operating systems – Windows, Linux and MacOS. Additionally, I am the sole manager of Windows software and platforms throughout a company that is largely Mac based and have a large input in the progression of Windows based MFT solutions. I am actively branching into a consultancy role within the company.
Freelance Mobile IT Technician
In my free time I provide IT support to my local area. I have done this in Wales, The Netherlands and now do it in Oxford. I do this to help me stay on top of my IT knowledge and gain experience both with IT and also with people. I have taken on projects ranging from implementing Google apps for small businesses, to implementing a complete home IP Camera system with live streaming over the internet.
Communications Officer
As a Communications Officer, I was presented with the responsibilities of managing the internal and external communications within the company, contributing towards the company brand and actively managing website and intranet publications. Within internal and external communications I managed the telephony system and lead the research, planning and implementation of long-term development of the website, ensuring it would continue to achieve it’s objectives. For the company brand I assisted in developing a “house style” for all publications and documentations as well as leading a small project to update the company logo.
ICT Administrator and System/Network Management
During my time as an ICT Administrator I undertook many responsibilities. On a day to day basis I provided support via telephone, email and chat conforming to ITIL standards. Each day I was responsible for server backups, update roll-outs and general maintenance. I also managed all Desktop Systems, Servers, the Telecom infrastructure, the VSAT satellite internet system, Active Directory, MS Exchange, MS Sharepoint and any mobile peripherals that required attention. As well as the above, I was responsible for the R&D on new solutions to outdated company procedures, publication of user manuals and technical documentation.
Adobe Technical Support Engineer
As a TSE, it was my job to make sure all Adobe Software ran without any issues. This was done via phone, email and on-site visits when necessary. All support tickets were taken and logged in both CRM and SAP for later referral. Although my job was to support the software, a keen knowledge of both Mac and Windows was necessary as often issues arose from an issue within the operating system and not necessarily the software itself. In addition, it was my responsibility to create and maintain technical documentation for issues that commonly arose and issues that had no previously been logged.
Skillset
Adobe
Photoshop Indesign AcrobatMicrosoft Enterprise
Office 2003/2007/2010 Active Directory Exchange 2007/2010 Sharepoint Windows Server 2003/2008 Windows Small Business ServerApple
Motion iMovie Camtasia Google Apps Standard Google Apps Enterprise Google Calendar Google Sites Google Docs Google Adsense Google Adwords Google Webmaster Tools Google Analytics Google SEO Google Calendar Feedburner Blogger Picasa Google SocialMFT Solutions
Ipswitch MOVEit DMZ MOVEit Central WS_FTP Biscom BDS server JScape MFT Server FileCatalyst Direct FileCatalyst WebmailOperating Systems
Windows 98 2000 NT XP Vista Windows 7 Tiger Leopard Snow Leopard Lion iOS 4 Ubuntu Fedora CentOSIncident management
SAP CRM OTRS Nagios vTigerWhy would you hire me?
Experienced Great with people Fast learner Enthusiastic Motivated Always thriving to learn more Focused